FAQs
Q: Are the bags and other products on your website authentic?
A: Yes, we guarantee the authenticity of every product featured on our website. We take meticulous care to ensure that all our preloved items are 100% genuine, allowing you to shop with confidence and peace of mind.
Q: What condition are the preloved bags and SLGs in?
A: The condition of our preloved items may vary from item to item. We follow a standardized ranking system to accurately assess and categorize the condition of each bag. This system takes into account factors such as wear, age, and overall condition. You can find detailed information about the condition of each bag in the product description on our website, along with photographs to help you make an informed decision. We aim to provide clear and transparent information to ensure you know exactly what to expect when you make a purchase.
|
Rank |
What to Expect |
|
RANK: A |
Brand new / Unused condition |
|
RANK: SA |
Good as new item with no flaws to declare |
|
RANK: A |
Almost new, slightly used with hardly noticeable signs of usage or no noticeable flaws |
|
RANK: AB |
In good condition item, with minimal signs of usage (watermarks, minor scratches) |
|
RANK: B |
In good condition with signs of usage. The item is in usable form still (slight wear or tear, minor sticky pockets) |
|
RANK: C |
Project bags that require restoration. These items present an exciting opportunity for those who appreciate the art of refurbishment or want to give a cherished item a second life. |
Q: Can I request more detailed photos of an item before purchasing?
A: Absolutely! We understand that you may want a closer look at a preloved item before making a decision. You can request additional photo of any bag in our collection. Simply send us a message through our website, WhatsApp (+971567020773) or Social Media Platforms (Facebook page & Instagram) and we'll be happy to provide you with the extra photos you need to make an informed choice
Q: What payment methods do you accept?
A: We offer a variety of convenient payment methods to make your shopping experience as smooth as possible. Currently, we accept the following payment options:
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- Tabby payment, powered by Mamopay
Please note that the availability of payment methods may vary depending on your location and the specific product you're purchasing. Rest assured that all our payment processing is secure to protect your financial information.
Q: Do you offer instalment payment options?
A: Yes, we're pleased to offer you the flexibility of paying for your purchases in convenient instalments through Tabby. Tabby's instalment plans are designed to provide you with a seamless and affordable shopping experience.
Q: Is it possible to reserve an item for purchase later?
A: Yes, we offer a convenient reservation option that allows you to secure a product for purchase at a later date. To reserve an item, you can make a 20% deposit, and we will hold the item for you for a period of 7 days. This reservation period ensures that you have the time to finalize your purchase without worrying about the item being sold to someone else. Please note that the 20% deposit is non-refundable. If you decide to complete the purchase within the 7-day reservation period, your deposit will be applied towards the total cost of the item. To initiate a reservation, please contact us through our website, WhatsApp (+971567020773) or Social Media Platforms (Facebook page & Instagram)
Q: What is your return policy for bags?
A: Our return policy for bags is straightforward: we do not accept returns or exchanges unless an item is proven to be not authentic by third-party authenticators. We take great care to ensure the authenticity of the products we sell, and we stand behind the quality of our products. If you have any concerns about the authenticity of a product you've purchased from us, you may seek verification from a reputable third-party authenticator. If the item is found to be not authentic by such an expert, we will gladly accept a return. Please note that all returns must be initiated within 3 days from the date of purchase, and items should be returned unused and in their original condition, including all tags and inclusions.
Q: How do I place an order?
A: You can conveniently place an order with us using one of the following methods:
- On Our Website: Browse our collection on our website, select the bag you love, and simply follow the easy steps to complete your purchase online.
- WhatsApp: Contact us on WhatsApp at +971567020773 to inquire about product availability, receive personalized assistance, and place your order.
- Social Media Platforms: You can also place an order through our social media platforms, including our Facebook page and Instagram. Send us a direct message with the details of the bag you're interested in, and we'll guide you through the ordering process.
Whichever method you choose, our team is here to assist you every step of the way to ensure a seamless and enjoyable shopping experience.
Q: Where do you ship to, and what are the shipping costs?
A: We're committed to getting your order to you as quickly as possible.
- Local (within UAE) - Free of Cost and we typically ship orders within 24-48 hours of purchase via Century Express. This means you can expect to receive your preloved bag promptly, allowing you to enjoy your new addition to your collection. For more details on shipping and delivery, please refer to our Shipping Policy.
- International (outside UAE) - For international deliveries, we offer shipping through reputable carriers such as EMS and DHL. The shipping timeframe may vary depending on your location and the carrier selected. To provide you with the best service, we ask that buyers shoulder the courier fees, which should be paid in advance. Additionally, please be aware that customs duties and taxes specified by your country may apply, and these charges are the responsibility of the buyer.
We understand the importance of a smooth international shopping experience, and we strive to ensure that your preloved bag reaches you securely and in a timely manner. For specific shipping times and any additional information regarding international orders, please refer to our Shipping Policy or contact our customer support team.
Q: Do you provide tracking information for shipped orders?
A: Yes, we do provide tracking information for all shipped orders. Once your order has been processed and shipped. This allows you to conveniently monitor the status and location of your preloved bag as it makes its way to you.
Q: How are the products packaged to ensure their safety during transit?
A: To ensure the safe delivery of your item, we take extra care in packaging. Each bag is meticulously wrapped in bubble wrap to protect it from any potential damage during transit. If necessary, we also place the wrapped product inside a box for added security. Our goal is to ensure your product arrives in the same excellent condition as when it left our storage.
Q: Do you offer care recommendations for maintaining the products?
A: Yes, we care about the longevity of your preloved bags and SLGs. While we don't provide general care recommendations on our website, we encourage you to reach out to us directly if you have any specific questions or need expert advice on how to care for your bag. We are here to assist you and ensure your item stays in its best condition for years to come. Feel free to message us, and we'll be happy to provide personalized care guidance.
Q: What measures do you take to ensure the items are genuine and not counterfeit?
A: At our preloved bag and SLG store, authenticity is of utmost importance. We have a two-fold approach to guaranteeing the authenticity of our bags:
- Legal Auction Houses: We source a significant portion of our inventory from reputable legal auction houses known for their rigorous authentication processes. These items come with proven provenance and a higher level of assurance regarding their authenticity.
- Third-Party Authentication: For items obtained from other sources, we employ the expertise of third-party authenticators. Before any item is listed on our website or social media platforms, it undergoes thorough authentication by paid trusted experts in the field. This stringent verification process ensures that every item you find in our collection is 100% genuine and free from counterfeit.
Q: Can I verify the authenticity of an item with the brand after purchase?
A: Absolutely, you can! We take pride in guaranteeing the authenticity of every bag we sell. If you ever wish to verify the authenticity of a product with the brand after your purchase, we encourage you to do so. We're confident that the item you've acquired from us is genuine, and we stand behind its authenticity. Your peace of mind and confidence in your purchase are important to us, so please feel free to reach out to the brand for any verification you may require
Q: Can I request third party authentication certificate prior or after purchase?
A: Yes, you can! We offer third-party authentication services through Pr0-authenticators for our customers who seek additional verification. The cost of the authentication will be borne by the requester. If you'd like to utilize this service to further ensure the authenticity of an item you're interested in, please reach out to us, and we'll guide you through the process. Your trust and confidence in your purchase are important to us, and we're here to assist you in any way we can.
Q: Do you offer any discounts or promotions on your products?
A: Yes, we do! At different times throughout the year, we run special promotions and offer discounts on select preloved items. To stay updated on our latest discounts and promotions, we recommend keeping an eye on our website and following our social media platforms. We believe in making luxury more accessible, and our discounts and promotions are one way we accomplish that.
Q: Are prices negotiable for certain items?
A: Yes, for certain items, we offer the flexibility of negotiable prices for cash payments. We understand that our customers have different preferences and circumstances, and we're open to discussing pricing options to ensure a satisfying shopping experience. If you have a particular bag in mind or would like to inquire about negotiable pricing, please don't hesitate to reach out to us.
Q: Do you have a physical store location where I can view the bags in person?
A: No, we do not have a physical store. However, if you wish to view our items in person, all our bags are on hand and located in Dubai. Please note that we do not arrange meet-ups for viewing. You can browse our collection online and, if you have any specific questions or would like additional information about a bag, feel free to reach out to us, and we'll be happy to assist you remotely.
Q: Can you provide assistance with selecting the right product for me?
A: Absolutely! We take pride in helping our customers find the perfect product to meet their requirements, standards, and budget. Whether you're looking for a specific style, size, or brand, or if you need guidance based on your preferences, we offer personalized recommendations. Feel free to reach out to us with your criteria, and we'll work together to ensure you discover a preloved item that suits your needs and reflects your unique style.
Q: How quickly can I expect a response to my inquiries?
A: We take pride in our responsive customer service. You can expect a prompt response to your inquiries. We are dedicated in addressing your questions and requests in a timely manner to ensure you have a seamless and enjoyable shopping experience. Whether it's a question about a specific item, assistance with an order, or any other inquiry, we're here to assist you promptly.
Q: Do you accept consignments?
A: Yes, we do accept consignments depending on the resale value and brand of the item. Here's how our consignment process works:
- Authentication: Prior to posting your item for consignment, we charge a fee for authentication to ensure the item's authenticity and condition.
- Return Option: If you decide to collect your item before it is sold, you'll be responsible for the authentication fee and courier charges for the return service.
- Sale and Disbursement: Once your item is sold, the agreed-upon amount will be disbursed to your bank account within 48 hours of the sale.
Our consignment service is designed to help you sell your preloved bags with ease and transparency. If you're interested in consigning an item with us, please reach out to us, and we'll guide you through the process.
Luxe for Less is an online store that caters to individuals looking for affordable yet authentic luxury brands. Established in 2019, this e-commerce platform provides customers with an opportunity to access high-end and prestigious products without the exorbitant price tags.
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Get to Know Us
Product Range. We offer a wide range of authentic preloved luxury products, including handbags, footwear, wallets, belts and other small leather goods. Customers can explore and purchase items from renowned luxury brands.
Authenticity. One of the distinguishing features of Luxe for Less is its commitment to authenticity. The online store ensures that all the products it sells are genuine. This commitment to authenticity provides customers with confidence in their purchases.
Affordability. The primary aim of Luxe for Less is to make luxury accessible to a broader audience. They achieve this by offering competitive thereby customers can enjoy the luxury experience without breaking the bank.
Online Shopping Experience. Luxe for Less provides a seamless and user-friendly online shopping experience. Customers can easily browse the website, view detailed product descriptions and images, and make secure transactions. Additionally, the platform may offer features such as customer reviews and ratings to help shoppers make informed decisions.
Customer Service. Customer satisfaction is our top priority. We provide exceptional customer service to assist shoppers with inquiries or any issues they may encounter during the purchasing process.
Product Quality. Luxe for Less's dedication to transparency and customer satisfaction is evident in its practice of providing detailed descriptions of product conditions along with high-quality photos. We follow a widely recognized standard for product ranking in the preloved products industry.
Luxe for Less aims to democratize access to luxury products by offering affordable and authentic items from well-known luxury brands. Their commitment to quality, authenticity, and customer satisfaction sets them apart in the online luxury retail market.
Terms of Service
WELCOME TO LUXE FOR LESS!
This website is operated by Luxe for Less Dubai. Throughout the site, the terms “we”, “us” and “our” refer to Luxe for Less Dubai.
These Terms of Service ("Terms") outline the rules and guidelines governing your use of our service, website, or platform (collectively referred to as the "Service"). By accessing or using our Service, you agree to comply with and be bound by these Terms. Please read them carefully.
Our store is hosted on Shopify Inc. ('Shopify'), which provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1- USE OF THE STORE
To use the Store, you must comply with any applicable age or other legal requirements in your jurisdiction. If you are under the specified age or do not meet other legal requirements, you may only use the Store with the consent of a parent or legal guardian.
SECTION 2- PRODUCT LISTINGS AND SALES
Product Descriptions: We provide detailed descriptions of our items for sale. These descriptions are provided to the best of our knowledge and are not endorsements or affiliations with the brands. We do not claim to be affiliated with or endorsed by any luxury brand whose items are sold on our Service.
Purchases and Transactions: Product listings on our Service are offers to sell, and by placing an order, you make an offer to purchase. We reserve the right to refuse orders for any reason.
Shipping and Delivery: Please refer to our Shipping Policy for information on shipping, delivery times, and fees.
Pricing Information: All prices for products listed on our online store are in AED and are subject to change without notice. We make every effort to ensure that product prices are accurate; however, errors may occur. In the event of a pricing error, we reserve the right to cancel orders placed at the incorrect price and offer a refund or the option to re-order at the correct price.
Payment: Payment for products must be made at the time of purchase through the payment methods accepted on our website. You agree to provide accurate and current payment information and authorize us to charge your chosen payment method for the total purchase amount, including taxes, shipping fees, and any other applicable charges.
Taxes: Prices listed for products do not include applicable taxes, unless explicitly stated otherwise. You are responsible for any taxes, duties, or other governmental charges that may apply to your order. Tax rates may vary based on your location and the products purchased.
Discounts and Promotions: We may offer discounts, promotions, or coupon codes from time to time. These offers are subject to specific terms and conditions, and we reserve the right to modify or terminate them at any time without notice.
Currency Conversion: If you are located outside the currency of the prices displayed on our website, your payment provider may apply currency conversion rates and fees. We are not responsible for any additional charges imposed by your payment provider.
Price Changes: We may change the prices of products at any time, and such changes will be reflected on our website. However, if you have placed an order, the price at the time of order placement will be honored, except in cases of pricing errors.
SECTION 3- USER GENERATION CONTENT
Reviews and Comments: Users may submit reviews or comments about their experiences with our Service and the pre-loved luxury items purchased. By submitting content to the Service, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.
SECTION 4- PRIVACY AND DATA
Privacy Policy: Your use of the Service is also governed by our Privacy Policy, which is incorporated into this Agreement by reference.
SECTION 5- DISCLAIMERS AND LIMITATION OF LIABILITY
Disclaimers: The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Liability: In no event shall Luxe for Less Dubai be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Service or the inability to use the Service.
SECTION 6- ACCURACY OF BILLING AND ACCOUNT INFORMATION
Billing Information: You agree to provide accurate, current, and complete billing and account information for all purchases made on our online store. You further agree to promptly update your account and other information, including email address and payment method details, so that we can complete your transactions and contact you as needed.
Authorization: By providing your billing and account information, you authorize us to charge your chosen payment method for the total purchase amount, including taxes, shipping fees, and any other applicable charges. You also authorize us to use the provided billing information to process returns, issue refunds, and resolve payment disputes.
Payment Errors: In the event that we are unable to process your payment due to inaccurate or incomplete billing information, we may attempt to contact you to rectify the issue. However, we reserve the right to cancel your order if we cannot successfully process your payment.
Fraud Prevention: We take fraud prevention seriously. In the event of suspected fraud or unauthorized use of billing information, we may take appropriate actions, including canceling orders, reporting incidents to authorities, and pursuing legal remedies as necessary.
Privacy and Security: Your billing and account information is subject to our Privacy Policy. We use reasonable security measures to protect this information; however, you are responsible for safeguarding your login credentials and ensuring the security of your account.
Errors and Omissions: We make every effort to ensure the accuracy of billing and account information provided on our online store. However, errors, inaccuracies, or omissions may occur, including errors related to product descriptions, pricing, and availability. We reserve the right to correct such errors and update information as needed, without prior notice.
SECTION 7- PROHIBITED USE
General Restrictions: You agree not to use our online store or any of our services for any purpose that is illegal, prohibited by these Terms of Service, or in any way that could harm, disable, overburden, or impair the functioning of our website or interfere with any other party's use and enjoyment of our services.
Unlawful Activities: You may not engage in any activity on our online store that violates applicable laws or regulations, including but not limited to copyright infringement, fraud, identity theft, harassment, or any form of illegal or unethical behaviour.
Intellectual Property: You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content (including images, text, and product descriptions) on our online store without our prior written consent or the consent of the respective intellectual property owner.
Unauthorized Access: You may not attempt to gain unauthorized access to our website, user accounts, computer systems, or networks connected to our services through hacking, password mining, or any other means.
Spam and Unsolicited Communication: You may not use our online store or contact our users for the purpose of sending spam, chain letters, phishing, or any other form of unsolicited communication. You may not collect email addresses or other contact information from our users without their consent.
Malware and Viruses: You may not upload or transmit any material that contains malware, viruses, or any other harmful code that could disrupt the functionality of our website or compromise the security of our users.
False Information: You may not provide false or misleading information, including but not limited to false identities, false contact details, or fraudulent payment information when using our services.
SECTION 8- GOVERNING LAW AND DISPUTE RESOLUTION
Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates.
SECTION 9- CHANGES TO AGREEMENT
Amendment: We reserve the right to modify this Agreement at any time by posting the amended terms on our Service. Your continued use of the Service after any such changes shall constitute your acceptance of the amended Agreement.
SECTION 10- CONTACT INFORMATION
If you have any questions or concerns regarding this Agreement, please contact us:
Luxe for Less Dubai
Dubai, United Arab Emirates
+971 56 7020773
Privacy Policy
At Luxe for Less, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services. By accessing or using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect various types of information from you, including but not limited to:
Personal Information: Information that identifies you personally, such as your name, email address, shipping address, billing information, and phone number.
Transaction Information: Details about your purchases, order history, and payment methods.
Device and Usage Information: Information about the device you use to access our website, including your IP address, browser type, and operating system. We may also collect information about your interactions with our website, such as pages visited, referral URLs, and timestamps.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your online experience. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use your information for various purposes, including:
Processing and Fulfilling Orders: To process your orders, complete transactions, and provide you with the products or services you request.
Communication: To communicate with you about your orders, provide customer support, and send you updates about our products, promotions, and newsletters (if you opt-in to receive them).
Improving Our Services: To analyze website usage and trends, improve our website, products, and services, and tailor content to your preferences.
Legal Compliance: To comply with legal obligations and enforce our terms and policies.
Disclosure of Your Information
We may share your information with:
Service Providers: Third-party service providers who assist us in various aspects of our business, such as payment processing, shipping, and marketing.
Legal Authorities: When required by law or in response to legal requests, including law enforcement agencies, government entities, or as necessary to protect our rights, property, or safety, or that of others.
Your Choices
You can review and update your personal information by logging into your account on our website.
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.
Security
We employ reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with the effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at luxe4less2019@gmail.com
Refund Policy
We do not accept returns or exchanges. All sales are final.
We recommend carefully reviewing your order before completing the purchase. If you have any questions or concerns about a product, please contact us before placing your order. We will surely provide you more details.
Thank you for shopping with us.
Shipping Policy
Free Shipping Within the UAE
We are pleased to offer free shipping within the United Arab Emirates (UAE) for all orders. This means that when you shop with us from anywhere within the UAE, you won't incur any additional shipping charges.
International Shipping
For customers located outside the UAE, shipping costs will be shouldered by the buyer. These shipping charges will be calculated at checkout based on your location and the selected shipping method. Please note that any applicable customs duties, taxes, or import fees in your destination country will also be the responsibility of the buyer.
Shipping Times
Shipping times may vary depending on your location and the selected shipping method. We strive to process and ship orders promptly. You can find estimated delivery times during checkout based on your shipping address.
Order Tracking
Once your order is shipped, you will receive a tracking number from us, allowing you to monitor the progress of your shipment.
Questions or Assistance
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact us. We are here to ensure your shopping experience with us is as smooth as possible.